STACYC BRUSHLESS MOTOR

STACYC is the brand name of the original electric kids balance bike which all started as a father and son project with one goal in mind: SHARE THE LOVE OF RIDING. The result is a unique brand with a real storythat’sfounded on purpose and innovation. Within a couple of years frominception, STACYC has touched the lives and hearts of hundreds of thousandstwo wheelenthusiastand it is with pride that these little rippers are the basis of the STACYC GENERATION that continues the two-wheel lifestyle.

Your product is covered by a 2-year statutory warranty and 5-year STACYC guarantee.

The 2-year statutory warranty covers STACYC engineered parts as well as parts from original component manufacturers. The warranty only covers material and processing defects that already existed on delivery.   

Spare and wear parts such as paintwork, bearings or cables are not covered by the STACYC warranty. Nor is any damage caused by external factors from accidental damage, using the bike beyond its intended use or wear and tear. 

A warranty claim is independent of the original owner of the bike. That means, if you’ve bought the bike second hand, and it’s less than 2 years old, you can still make a claim. 

What does the 5-year STACYC guarantee cover? 

If issues should arise, in addition to your legal warranty, we also offer a 5-year guarantee on our frames and rigid fork from the date of purchase. 

The guarantee only covers material and processing defects that already existed on delivery. Any damage by external factors is not covered under guarantee. For example, wear and tear. 

You must be the original owner of the bike and you can make a guarantee claim up to 5 years from the date of purchase. 

If the item to be replaced is no longer available in the original color, you will receive another color or an upgrade to the successor model. 

What is not covered by guarantee or warranty? 

Here are a few examples of what we do not cover: 

• Damaged in an accident, crash or loss of control incident; 
• Used in a manner other than for recreation; 
• Poorly or incorrectly maintained; 
• Used in a manner in which this product was not specifically designed; 
• Failure to follow owner’s manual instructions or warnings; 
• Electronics or battery exposed to water; 
• Modified in any way; 
• Damage by unauthorized service or parts; 
• Used for commercial purposes 

The warranty and guarantee do not cover any damage, failure or loss caused by improper assembly, maintenance, or storage. Neither LIVEWIRE Netherlands BV nor STACYC are liable for incidental or consequential loss or damage due directly or indirectly to the use or misuse of this product. Warranty claims must be accompanied by original proof of purchase. If proof of purchase is not provided, warranty or guarantee period begins from original date of manufacture. 

Yes - Stacyc bikes feature hot swap batteries for more riding time.

You can purchase additional batteries and chargers on our website