Warranty Policy
Our products come with a comprehensive warranty that covers any defects or issues arising from non-user error, ensuring you receive the best quality and durability. Below are the key details of what is covered and not covered under this warranty:
PLEASE NOTE, WE OFFER A RETURN TO BASE WARRANTY. FOR A WARRANTY CLAIM TO BE FIXED BY US IT IS THE OWNERS RESPONSIBILITY TO GET THE VEHICLE TO OUR WORKSHOP TO BE REPAIRED. ALTERNATIVELY WE CAN SUBMIT A WARRANTY CLAIM AND SEND YOU PARTS ONLY. WE WILL REQUIRE THE VIN NUMBER AND IMAGES/VIDEOS OF THE FAULT TO PROCESS THIS.
Manufacturer Warranty Periods:
STARK FUTURE: 2 Years Parts & Labour
SUR RON: 18 Months Parts & Some Labour
STOMP: 30 Days Parts & Labour
EBOX: 30 Days Parts & Labour 5 Months Parts Only
KAYO:
KURZ: 6 Months Parts
What the Warranty Includes:
- Non-User Error Defects: Any manufacturing or material defects that impact the functionality of the product.
- Battery Malfunction: If the battery fails to perform as expected under normal usage, it will be replaced or repaired free of charge.
- Electronic Failures: Issues with internal electronic components that occur due to no fault of the user.
What the Warranty Does Not Include:
- Wearable Parts: Items subject to regular wear and tear, such as tyres, chains, or brake pads, are not covered.
- Crash or Accidental Damage: Any damage resulting from accidents, falls, or improper use will not be covered under the warranty.
- Third-Party Repairs: Any unauthorized repair or modification will void the warranty.
- Used Bikes (All Makes)
When purchasing a used bike please bare in mind that warranty is at our discretion and a maximum of 30 days warranty is provided on main components. If you wish to receive full manufacturer warranty please purchase a new bike.
Important Note:
All warranty claims and repairs must be addressed exclusively at our Wakefield workshop. Any attempt to repair the product at another location or by a third party will invalidate the warranty. Ensure that all services are completed through our certified Wakefield service center for the warranty to remain valid.
For any questions or to schedule a warranty claim, please contact our support team for assistance!