Warranty Policy
Warranty Policy
Last updated: 22 October 2026
At Go Off Road Ltd, we aim to supply high-quality motorcycles, electric bikes, off-road vehicles, parts and accessories.
This policy explains the warranties offered with our products, how to request assistance and the arrangements for repairs, collections and servicing.
Manufacturer warranties and any commercial warranties we offer are additional to your statutory consumer rights.
1. Manufacturer Warranty Periods
New products may be supplied with a manufacturer's warranty, subject to the manufacturer's applicable conditions.
The following periods are currently advertised by Go Off Road:
| Manufacturer | Advertised warranty |
|---|---|
| Stark Future | 2 years – Parts and labour |
| Sur-Ron | 12 months – Parts only |
| E-Ride Pro | 12 months – Parts only |
| Stomp | 6 months – Parts only |
| Stomp Moto | 12 months – Parts only |
| EBOX | 6 months – Parts only |
| KAYO | 12 months – Parts only |
| Revvi | 6 months – Parts only |
For Electro & Co, Demon X, Voge, Benelli and QJMotor products, warranty periods and coverage are determined by the applicable manufacturer and model-specific warranty documentation.
Customers should contact us to confirm the applicable manufacturer warranty before purchase if the warranty period is not displayed on the product page.
The start date of a manufacturer's warranty will be determined by the manufacturer's applicable conditions and the warranty documentation supplied with the product.
2. What Manufacturer Warranties May Cover
Subject to the relevant manufacturer's terms, warranty coverage may include:
-
Manufacturing defects.
-
Defective materials or components.
-
Electrical component failures not caused by misuse.
-
Battery manufacturing defects.
-
Mechanical component failures caused by covered defects.
-
Other failures expressly covered by the manufacturer.
Coverage, repair options and exclusions vary by manufacturer and product.
A manufacturer's warranty may provide parts-only cover or parts-and-labour cover, as specified in the applicable warranty.
3. What Commercial Warranties May Not Cover
Depending on the manufacturer's applicable conditions, commercial warranty cover may exclude:
-
Normal wear and tear.
-
Routine servicing and maintenance.
-
Tyres, brake pads, chains and other consumable items where they have worn through normal use.
-
Accidental damage, crashes and collision damage.
-
Damage caused by misuse, neglect or unsuitable maintenance.
-
Damage directly caused by unauthorised modifications or unsuitable repairs.
-
Damage caused by use outside the manufacturer's stated operating conditions.
-
Damage resulting from improper charging, storage or handling, where established.
These exclusions relate to the applicable commercial warranty.
They do not remove statutory remedies where goods were faulty, misdescribed or otherwise failed to meet legal requirements at the time of sale.
4. Third-Party Repairs and Modifications
Customers should follow manufacturer requirements for servicing and repairs.
A manufacturer may decline warranty coverage for a fault that was caused by an unsuitable repair or modification, where permitted by law.
However, a third-party repair or modification does not automatically invalidate all warranty coverage or remove statutory consumer rights in relation to an unrelated fault.
Each claim will be assessed according to the cause of the problem, the manufacturer's terms and applicable consumer protection legislation.
5. Used Motorcycle Warranty
Used motorcycles sold by Go Off Road may include a limited additional commercial warranty covering certain major components for up to 30 days, depending on the terms confirmed at the time of sale.
The condition, age, mileage, previous use and known defects of a used vehicle will be disclosed as appropriate.
Any additional commercial warranty is separate from statutory consumer rights.
The expiration of a 30-day commercial warranty does not mean that customers lose their legal rights concerning goods that were faulty or misdescribed when supplied.
Statutory rights also apply to eligible second-hand goods purchased from a retailer.
6. How to Make a Warranty Claim
If you experience a fault with a product purchased from Go Off Road, please contact:
Email: support@go-off-roadbarnsley.co.uk
Telephone: 0330 311 0854
Please provide, where reasonably available:
-
Your full name and contact information.
-
Order number or proof of purchase.
-
Product make and model.
-
Vehicle Identification Number (VIN) or serial number, where applicable.
-
Description of the fault.
-
Relevant photographs or videos, if available.
Photographs and videos can help us assess the problem and may reduce unnecessary transport or inspection requirements.
We may need to inspect the product before confirming the cause of a reported fault.
We will not unreasonably refuse statutory remedies solely because optional supporting material has not been supplied.
7. Workshop Repairs and Return-to-Base Arrangements
Our workshop is located at:
Go Off Road Ltd
Unit 9, Marrtree Business Park
Thomas Madison Lane
Wakefield
WF4 3GN
United Kingdom
For commercial warranty repairs and servicing, customers can arrange to bring their vehicle to our workshop.
We recommend contacting us in advance to arrange inspection or repair.
For qualifying statutory claims, any necessary collection, repair or return arrangements will comply with our obligations under consumer law.
8. Optional Collection and Return Service
Go Off Road offers an optional vehicle collection and return service for customers who wish to have their motorcycle brought to our workshop for repairs, servicing or other eligible work.
The currently advertised charge is:
-
Collection: £75.
-
Return delivery: £75.
The total charge for a two-way collection and return service is therefore £150, where the optional service is chargeable and both journeys are requested.
Availability and suitability should be confirmed with our team before booking.
This optional service does not override statutory rights.
Where collection or return is a necessary part of providing a remedy for goods that do not conform to the contract, Go Off Road will meet the relevant costs as required by law.
We will confirm any applicable optional charges before arranging the service.
9. Parts-Only Warranty Claims
For some covered manufacturer warranty claims, it may be possible to supply replacement parts without requiring the entire vehicle to be returned.
This may depend on the manufacturer, the nature of the fault and whether fitting or further inspection is required.
Where available, we will explain the process and any relevant conditions.
Parts-only arrangements do not limit a customer's statutory right to an appropriate remedy from the retailer.
10. Warranty Assessment and Repairs
When we receive a warranty enquiry, we may:
-
Review the information provided.
-
Request additional evidence reasonably needed to assess the fault.
-
Arrange inspection.
-
Contact the manufacturer or supplier.
-
Determine whether repair, replacement or another remedy is appropriate.
-
Provide progress updates where reasonably possible.
The time needed to resolve a claim will depend on the issue, component availability and applicable manufacturer procedures.
Statutory repairs and replacements will be handled within a reasonable time and without significant inconvenience to the customer, as required by law.
11. Products Purchased from Other Retailers
If you purchased a bike from another retailer, your statutory consumer claim