Yes we do!

We offer Finance at checkout via Snap, Humm and Klarna. Please note that finance must be completed online and cannot be completed in store or over the phone.

Due to the time it takes for finance orders to be confirmed by the finance company, we recommend that you wait until we notify you before you come to store to collect you finance orders.

In order to collect your finance order or have it delivered - the person who placed the finance application must be present with photo ID and proof of address.

If this is not possible then the relevant documents must be left with a nominated person who we must be made aware of before hand.

For Example: "I've purchased the bike for my son, I am happy to leave him my drivers license and a utility bill as proof of address."

Our showroom and workshop is based in Wakefield, West Yorkshire.

We are open 6 days a week and you don't need an appointment to visit, however, due to high demand we might not have the bike you are interested in ready to go in the showroom.

We don't have shops anywhere in the country so if someone asks you to go to another location they may have outdated information or are trying to scam you.

If you see online only on a product it means that we don't stock it on the shelf in our Wakefield store.

You would need to order the item here on our website for collection or delivery.

Unfortunately due to safety and insurance reasons we don't offer test rides in store.

You are welcome to sit on the bikes to size them up.

We also offer demo days when able if you are wanting to try a bike.

Yes we are E-bike specialists primarily working on the bikes we sell such as Surron, Talaria, Stark and Revvi e-bikes. Whether you need a service or complete rebuild we have you covered.

Please note, we would need to see bikes in store as we cannot diagnose issues over the phone.

The free gift is a random product as a thank you for your order.

It may be something relevant to your bike, a promotional item or clothing/safety gear.

Unfortunately the gift isn't £200!

At Go Off Road, we want to specialise in a smaller amount of brands that we trust.

We work closely with all the brands that we stock which allows us to pass feedback onto them and to have a better supply chain of bikes and products.

We may stock different brands in the future but for now we are very happy and proud of the brands we sell.

Yes we do. However, we currently only work on pit bikes that we have personally sold.

Unfortunately we do not work on motocross bikes.

We aim to specialise in just the bikes that we sell so that are able to source parts and that our technicians are experts on a smaller range of bikes.

No - we only use phone, e-mail or the social media channels listed at the bottom of the website (Facebook, Instragram, TikTok or Youtube) to contact people.

Always double check that you are talking to one of our legit socials, e-mail or phone number as we cannot do anything to rectify scams or scam accounts.

Yes we offer a range of customisation and upgraded parts. We can simply supply or fit them inside our in-house workshop.

Yes we can deliver all over the UK and Northern Ireland.

Please read our shipping policy page here for more information.

Any parts order over £400 will receive free delivery!

Unfortunately we cannot offer free delivery for bikes as they need to be on special delivery with our in house drivers.

Depending on the bikes purchased the warranty will cover 6-24 months.

Please view our warranty policy here or speak with the team when purchasing your bike for more information.

Please note that most issues will need to be resolved in store as we do not offer call outs for technicians.

Yes you can part exchange your bike for a new one. We look for bikes with low mileage and in good condition. Fill out the part exchange form or send us a message via social media with details of the bike.

No - we don't do any sort of rentals for bikes only permanent sales.

Please use the contact form to submit warranty requests.

All warranty requests must have the bike vin number and photos/videos of the issue otherwise we will not be able to process the request.

If you are having issues with the contact form then please send your requests directly to our e-mail address.

Please return all items to our Wakefield Showroom.

When returning an item, please contact us before sending with your name/order number and the reason as to why you are returning the item.

This will help us with processing refunds and also let us know if an item has been damaged in transit or is faulty from the manufacturer.

Note: When returning items, customers are liable for the cost of the return delivery unless explicitly told so by Go Off Road management.

Refunds are processed as soon as we are made aware of them.

Please note that it can take up to 72 hours for a refund to return back into your bank account, this can be delayed due to bank holidays.

This is entirely dependent on your bank and nothing that we can get involved in.

Unfortunately we cannot sell your bike for you in store or online.