Return & Refund Policy

Last updated: 22 October 2026

At Go Off Road Ltd, we want you to be satisfied with your purchase. This policy explains our returns, cancellations and refunds process.

1. 14-Day Returns for Online Purchases

For most purchases made online, customers have the legal right to cancel their order within 14 calendar days of receiving their goods, without providing a reason.

To exercise this right, please notify us within 14 days of delivery by emailing support@go-off-roadbarnsley.co.uk.

After notifying us of cancellation, you must return the goods within a further 14 calendar days.

Certain products are subject to legal exceptions, as explained below.

2. Return Conditions

When returning products because you have changed your mind:

• Products should be returned with their original packaging and accompanying accessories wherever reasonably possible.

• You may inspect products as you would reasonably be permitted to do in a shop.

• We may make a lawful deduction from the refund where handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.

• Please package items securely to prevent damage during return transportation.

A missing or damaged box does not automatically remove your statutory cancellation rights.

3. Return Postage Costs

Change-of-Mind Returns

Customers are responsible for the direct cost of returning unwanted goods, provided this was appropriately disclosed before purchase.

For larger products, including assembled motorcycles and electric bikes that cannot normally be returned by post, return transportation may require a specialist courier.

Where required by law, the applicable estimated return cost will be disclosed before purchase. We will not impose return costs that cannot lawfully be passed on to the customer.

Faulty, Damaged or Incorrect Products

If an item is faulty, not as described or otherwise fails to meet applicable statutory requirements, we will follow the Consumer Rights Act 2015.

Where a customer is entitled to a statutory remedy, we will cover or reimburse reasonable return costs as legally required.

Please contact us before arranging the return of a faulty bike so that suitable transportation or inspection arrangements can be made.

4. Helmet Returns

For customer safety, helmets are subject to particular care and inspection requirements.

We do not offer voluntary change-of-mind returns on helmets that have been worn or used, outside customers' statutory rights.

For online purchases, statutory cancellation rights remain applicable unless a specific legal exception applies, such as qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

The nature of the product and the relevant legal requirements will determine whether such an exception applies.

This policy does not affect your rights to a remedy where a helmet is faulty, damaged, unsafe or not as described.

5. Sale and Clearance Items

Products purchased during a sale or clearance promotion retain applicable statutory consumer rights.

Eligible online purchases can be cancelled within the statutory cancellation period, subject to applicable legal exceptions.

Faulty or misdescribed sale items remain covered by the Consumer Rights Act 2015.

6. Faulty Products and Consumer Rights

All products sold by Go Off Road Ltd are subject to applicable UK consumer protection legislation.

If a product is faulty, not as described or not of satisfactory quality, customers may be entitled to a refund, repair, replacement or other remedy under the Consumer Rights Act 2015.

In many circumstances, customers have a short-term right to reject faulty goods within 30 days of delivery. Rights may continue beyond this period, depending on the circumstances.

Manufacturer warranties are additional to statutory rights and do not replace or restrict them.

For warranty-related enquiries, please see our Warranty Policy or contact our support team.

7. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

If the order has already been dispatched, applicable statutory cancellation rights continue to apply.

For change-of-mind cancellations, customers may be responsible for direct return costs where legally permitted and properly disclosed before purchase.

We will not impose automatic cancellation penalties that conflict with statutory consumer rights.

8. Refund Processing

Where an eligible online order is cancelled under statutory cancellation rights, we will refund the product price and the original standard delivery charge, where applicable.

Additional charges for an upgraded delivery service selected by the customer are not necessarily refundable.

Refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier, subject to applicable law.

Where no goods were supplied, the applicable statutory refund deadline will apply.

Refunds will normally be made using the original payment method unless otherwise agreed.

Your payment provider may require additional processing time before the funds appear in your account.

9. Return Address

Please send authorised returns to our warehouse:

Go Off Road Ltd
Unit 8, Marrtree Business Park
Durkar
Wakefield
WF4 3GN
United Kingdom

Please include your order number and contact details where possible.

We recommend using a tracked return service and retaining proof of postage.

10. In-Store Purchases

The statutory 14-day change-of-mind cancellation period generally applies to eligible distance purchases, not ordinary purchases made in our physical showroom.

For showroom purchases, returns for change of mind are subject to any voluntary return arrangements agreed at the time of purchase.

Statutory rights relating to faulty, damaged or misdescribed goods remain unaffected.

11. Contact Us

For returns, refunds or product-related enquiries, contact:

Go Off Road Ltd
Registered Office: Unit 9, Marrtree Business Park, Thomas Madison Lane, Wakefield, WF4 3GN, United Kingdom

Email: support@go-off-roadbarnsley.co.uk
Telephone: 0330 311 0854
Website: https://go-off-roadbarnsley.co.uk/

Company Registration Number: 14185869

Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.