Return Policy

### Return Policy

At **Go Off-Road Ltd**, we want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a straight forward return process as outlined below:

#### Return Conditions

- **Unused and Original Packaging**: All returned items must be unused, in their original packaging, and in the same condition in which they were received. We reserve the right to refuse returns if these conditions are not met.

- **Return Postage Costs**: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of postage, as we cannot be held responsible for items lost in transit.

- **Faulty Bikes**: If you believe your bike is faulty, please refer to our **Warranty Page** to understand the warranty terms and length before proceeding with a return. If the bike falls under warranty, specific conditions and procedures may apply.

#### Return Period

- All returns must be initiated within **14 days of purchase**. After this period, we cannot accept returns or issue refunds.

#### Return Address

All returns should be sent to the following address:

**Go Off-Road Ltd**
Unit 16 Headway Business Park
Wakefield WF2 7AZ
United Kingdom

Please ensure your return is sent to this address only. Returns sent to any other location **may invalidate your return** and could result in delays or refusal of your refund or exchange.

#### Contact Us

If you have any questions or need assistance with your return, please contact our customer service team before sending your item back to ensure a smooth and timely process.

Thank you for choosing **Go Off-Road Ltd**!