SUR RON Warranty

Sur Ron Warranty Terms

1. Warranty Scope

This warranty applies exclusively to Sur-Ron electric motorcycles sold by authorised Sur-Ron UK dealers. It is valid only for motorcycles that have been maintained and operated in accordance with Sur-Ron's official guidelines and service schedules.

 

2. Warranty Period

A. Off-Road Motorcycles (Non-Competition Use)

Coverage:

  • Chassis

  • Swing Arm

  • Motor

  • Controller

  • Battery

  • Non-service components

Duration:

  • 12 months from the date of purchase

Battery Coverage:

  • Up to 20,000 miles or 12 months (whichever occurs first)

B. Motorcycles Used in Competition

Coverage:

  • Chassis

  • Swing Arm

  • Motor

  • Controller

  • Battery

Duration:

  • 30 days from the date of purchase

C. Commercial Use (e.g. Rental Fleets)

Coverage:

  • All components

Duration:

  • 30 days from the date of purchase

Note: The warranty is non-transferable and applies only to the original purchaser.

3. Warranty Conditions

The warranty is valid only if:

  • The motorcycle has been used and maintained in accordance with the Owner's Manual.

  • The Pre-Delivery Inspection (PDI) and Warranty Registration Form have been completed and submitted by the selling dealer within 48 hours of the sale.

  • The customer retains proof of warranty registration.

Failure to meet these conditions may invalidate the warranty.

4. Items Not Covered

The following items are considered consumable or wear-and-tear components and are not covered under warranty, including but not limited to:

  • Grips

  • Cables

  • Tyres

  • Belts

  • Brake pads

  • Brake discs

  • Suspension seals

  • Other normal wear-and-tear items

5. Labour Costs

Sur-Ron UK does not cover labour charges for warranty repairs.

Labour costs are entirely at the discretion of the authorised dealer.

Dealers may choose to:

  • Offer labour as a goodwill gesture.

  • Include labour cover under their own dealership warranty policy.

Customers should check with their supplying dealer regarding any applicable labour charges.

Only parts confirmed as faulty by Sur-Ron UK and within the applicable warranty period are eligible for replacement.

6. Owner Responsibilities

To maintain warranty eligibility, owners must:

  • Follow the maintenance schedule in the Sur-Ron Owner's Manual.

  • Keep records of all servicing and maintenance.

  • Return the motorcycle to an authorised Sur-Ron UK dealer within 10 days of identifying a fault.

 

 

7. General Exclusions

The warranty does not cover failures caused by:

  • Improper or insufficient maintenance

  • Servicing carried out by a non-authorised dealer

  • Modifications or installation of non-genuine parts

  • Misuse, accidents, neglect, or abuse

  • Use outside the motorcycle's intended purpose or recommended operating conditions

8. Making a Warranty Claim

To submit a warranty claim:

  1. Return the motorcycle to your supplying dealer with your warranty documentation.

  2. If the issue cannot be resolved, contact sales@sur-ron.co.uk and provide:

    • Your name and contact details

    • Motorcycle VIN

    • Proof of purchase

    • Dealer information

    • Description of the fault

All warranty decisions are made at the sole discretion of Sur-Ron UK.

Any components replaced under warranty become the property of Sur-Ron UK and must be returned within 30 days.

9. Warranty Limitations

This document sets out the only warranty provided by Sur-Ron UK.

No other guarantees or warranties, whether express or implied (including fitness for purpose or merchantability), apply.

Sur-Ron UK will not be liable for any incidental or consequential losses, including (but not limited to) loss of use.

Warranty terms and conditions may be amended without prior notice.