1. Warranty Coverage

Stark Future warrants that Stark Future Products are free from manufacturing defects in materials and workmanship when delivered.

Stark Future designs and manufactures its Products to deliver the best possible balance between performance and quality. However, this does not mean that the Products are indestructible.

Stark Future will be liable for defects arising in the Products within two years from the date of delivery to the acquiring end-user, unless otherwise specified by applicable local regulations.

The use of Spare Parts for warranty claims does not extend the original warranty period, unless otherwise specified by applicable law.

2. Warranty Remedies

Where applicable, the legal warranty may result in the Product being:

• Repaired by Stark Future;

• Replaced with a Product of similar characteristics; or

• Returned to the customer.

Stark Future will ensure compliance with all applicable local legislation. The specific remedies and procedures may vary depending on the applicable legal framework and the circumstances of the Product concerned.

Stark Future reserves the right to determine whether a Product will be repaired or replaced. Stark Future may also use new, reconditioned or remanufactured parts when carrying out warranty repairs, provided that the Motorcycle continues to conform to the warranty requirements.

Outside of the warranty period, Stark Future reserves the right to determine, at its discretion, whether a repair may be carried out partially or entirely free of charge as a goodwill gesture.

3. What the Warranty Does Not Cover

The warranty does not cover:

• Failures resulting from, or caused by, a lack of proper maintenance;

• Modifications, alterations or installation of parts or accessories that have not been manufactured or supplied by Stark Future as original equipment;

• Damage caused by accidents, collisions, abuse or neglect;

• Damage to paint, coatings or corrosion of metal parts caused by external influences, including stones, salt, industrial exhaust gases or inadequate cleaning or the use of unsuitable cleaning products;

• Fading of painted or metal-coated surfaces;

• Damage caused by water submersion;

• Vehicles used in official sporting competitions;

• Vehicles used for rental services or other commercial purposes;

• Damage caused by ordinary wear and tear;

• Vehicles that have not been properly maintained in accordance with the Owner's Manual; or

• Vehicles that have been repaired by unauthorised parties in disregard of specific instructions provided by Stark Future.

4. Circumstances Where the Warranty Does Not Apply

The warranty does not apply in cases involving:

• Abuse, neglect or carelessness;

• Use of the Product in a way other than its intended purpose;

• Damage caused by accident, misuse, vandalism or similar circumstances;

• Natural disasters, including flooding, hail, earthquakes and lightning;

• Replacement of parts or accessories with anything other than original Stark Future parts or Products; or

• Any attempt to repair or modify the Product unless expressly permitted in writing by Stark Future.

5. Maintenance Requirements

The end-user is responsible for maintaining their Motorcycle in accordance with the Owner's Manual.

The end-user is also fully responsible for all maintenance costs, including servicing at the required scheduled intervals.

Failures caused directly by a lack of maintenance or improper maintenance will void the warranty.

Stark Future may request documentation demonstrating that the Motorcycle has been properly maintained. This may include:

• A maintenance record showing the date of each service and the work performed;

• Copies of repair orders and/or receipts;

• A statement confirming that the owner carried out the service work themselves; and

• Receipts for replacement parts, filters, fluids and other items used during servicing.

6. Where the Warranty Applies

The warranty applies to warranty claims arising in the jurisdiction where the Product and/or Services have been delivered.

7. Making a Warranty Claim

If you wish to make a warranty claim for a Stark Future Product, please provide:

• A clear description of what has happened
• Clear photographs or videos of the faulty Product
• The details of the customer who purchased the bike
• Vehicle Identification Number (VIN)
• Date of purchase

Warranty claims and queries should be sent to:

support@go-off-roadbarnsley.co.uk

 

8. Warranty Repair Process

Once an incident or warranty repair request has been reported, Stark Future will inform the end-user how to proceed.

Where applicable, Stark Future may also involve its official dealers within the relevant jurisdiction or region.

All warranty work must be carried out in accordance with the specific instructions provided by Stark Future.

9. Warranty Parts and Final Assessment

Stark Future, at its sole discretion, will make the final determination regarding any components submitted for warranty evaluation.

All parts and components returned to Stark Future and replaced under this warranty will become the property of Stark Future.